Client Rights and Responsibilities What to Expect When You Seek Counseling
People sometimes encounter difficult situations or crises in their lives and often benefit from counseling services. Counseling contributes to personal readiness by providing the opportunity to develop problem solving skills that can reduce stress in the workplace or in relationships.
When you being counseling, you may be unsure of what to expect from the process. The clinical provider will help you feel respected, understood and supported. Your thoughts and feelings will not be minimized, judged, or criticized. Often, if you feel listened to, there is a sense of relief that can reduce your stress level.
This program is committed to providing high quality, professional counseling services. Each clinical provider is state licensed at the independent level, or is receiving supervision toward that licensure. Each counselor is also credentialed and privileged per Headquarters guidelines. You can expect that your clinical provider:
- Will ask questions to assist you in developing new ways of dealing with your situation.
- Will make every effort to respect and maintain confidentiality within the reporting requirements of the Marine Corps.
- Will provide you with a non-judgmental and respectful atmosphere in which to discuss your concerns.
- Will hear your concerns and may recommend continued counseling or other services.
The clinical provider will be working with you to determine the service(s) which will best enhance your ability to resolve your problems and to address your concerns. In order to maximize the benefits of the process:
- It is necessary for you to attend and actively participate in each counseling session for the period of time that you and your clinical provider agree upon.
- If you wish to cancel an appointment or if you have missed an appointment, it is your responsibility to contact your clinical provider to reschedule. If you do not wish to schedule another appointment, please let your provider know.
You are guaranteed the following rights:
- The right to receive quality care and assistance within the limits of services.
- The right to be treated with respect and dignity regardless of race, culture, sex, age, disability, creed, socio-economic status, marital status and military status.
- The right to know the professional status of the individual providing services.
- The right to receive an explanation of the assistance being provided and to refuse assistance.
- The right to confidentiality within the limits of this Marine Corps agency. Uses of the information you disclose are guided by the Privacy Act. The professional staff will explain the Privacy Act Statement so that you are fully informed about the uses of the information you provide before you receive services.
- The right to review your own case file.
- The right to lodge a grievance if you have reason to believe your rights have been violated. A grievance may be lodged by contacting the Family Advocacy Program Manager or the Behavioral Health Branch Manager either verbally or in writing.