DUTIES: Performs tasks with several steps or sequences of tasks such as:  setting up food service counters, and side service stands with hot and cold food and beverages, including desserts and condiments.  Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales.  Provides quality beverages, such as expresso drinks, Coffee of the Week, Whole Bean and food products consistent with established recipe and presentation standards.  Uses suggestive selling techniques to sell associated products.  Serves food and beverages to include coffee, pastries, ice cream, and smoothies.  Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.  Prepares food and pastries using and baking oven.  Serves food, pastries and beverages in standard portions by placing uniform amounts in small dishes, cups or glasses in prescribed quantities.  Properly cleans 3 compartment sink  any associated appliances inside and out, and maintains customer service area and equipment in a clean and appealing manner.  Performs preventative maintenance on equipment according to established checklists and schedules.  Follows store policies and procedures for operational flow.  Follows established standards for merchandising, stocking, rotating and storing all products.  Receives merchandise upon delivery.

Operates cash register and is responsible for own change fund.

Completes prescribed training.  Must be Serve Safe certified or able to complete certification upon hire.

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise. 

Adheres to safety regulations and standards.  Observes established sanitation guidelines for all products.  Uses required safety equipment, and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. 

Performs other related duties as required.

      Skill to perform tasks with several steps and use judgment in the performance of sequential tasks; skill to serve uniform individual portions and to avoid distractions, such as when several people ask for different items at the same time; skill to perform simple arithmetic; ability to read and follow instructions; working knowledge of common sanitation procedures to prevent contamination, and perform work according to established safety guidelines.

QUALIFICATION REQUIREMENTS: To perform work knowing what steps or sequences of steps are needed to complete the work; follow specific oral or written instructions when changes or new assignments are made; use judgment in deciding that the standards of sanitation, attractiveness, timeliness, safety, and service are met (i.e., serving and individual portioning). 

The supervisor periodically checks to see that work is done on time and according to instructions.

PHYSICAL EFFORT:  Light to moderate physical effort such as frequently lifting or moving objects; constant standing and walking; ability to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.

WORKING CONDITIONS:  Often uncomfortable warm and noisy, exposure to minor cuts, bruises, burns, scalds, possibility of slipping on wet floors; exposure to extreme temperatures of hot kitchens.